ALFA Alliance Roadside Assist

Assistance routière Alfa Alliance Insurance Corp

Road America has created a device-independent wireless application, MAIASSIST™, that allows customers to make direct roadside assistance requests and to receive text notifications with status updates. Whether a customer needs a tow, has a flat tire, is out of gas or locked their keys in the car, MAIASSIST™ will get them in touch with an Assistance Coordinator who will quickly dispatch the most qualified and professional service provider to their exact location using LocateMe® to pinpoint the breakdown location. MAIASSIST™ will send a text with the service provider’s name and the E.T.A. They can check the status of their service request any time, and for urgent situations, MAIASSIST™ offers an Emergency Response button for safety. The customer can call the roadside assistance toll free number at any time while requesting service. The App is supported by all major mobile technology platforms, including iPhone and Android.