AWN Roadside Assist

AWN providing an added method of requesting roadside service to their customers

Australia Wide Assist has been providing 24 Hour, 7 Day roadside assistance services to automotive service groups, major franchised dealers, independent vehicle dealers, motoring clubs, insurance companies, warranty companies, oil companies and repair workshops since 1993. More recently AWA has extended it's network to New Zealand, working with National Motoring Services to provide international services.

Australia Wide Assist have released a new mobile application to the market to provide an added method of requesting roadside service to their customers. Customers registered with Australia Wide Assist can now log requests for motor vehicle emergency breakdown and roadside assistance via their mobile device. The application authenticates the user against their warranty registration information, and then allows them to perform the following actions:

- Initiate a request for assistance directly from their mobile phone, simultaneously allowing them to enter their location, or use the GPS functionality of their phone to automatically provide their location

- Specify the nature of assistance required

- Confirm that assistance has been received

- Indicate that further assistance is required

- Cancel a request for assistance if the matter is resolved.

- View and Update the contact details listed in their policy

As the system evolves, added functionality may be added in the future, increasing the scope of services that the application will provide.