CDesk

Billetterie d'assistance contextuelle

Put your customers at the heart of your business, even when you're on the move. Unchain yourself from your help desk and make your customers happy with the Connecting Desk Support app for iOS. Connecting Desk Support for iOS is built for agents, team leads, and managers on the move. Streamline customer queries and answer them easily from your phone anytime of the day.

The Connecting Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.

Here's how Connecting Desk makes your customer support help desk truly mobile:

- Get a quick overview of your help desk. Access all tickets available to you.

- Prioritise the tickets that need your attention with filters before responding.

- Manage your support - Set priorities, assign agents, change tickets statuses.

- Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

- Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.

We're always working to make your Connecting Desk mobile app experience as smooth as possible. If you face any issues, write to us at [email protected] and we'll get back to you right away.