Course: Customer Service: The Six Things

Maîtrisez la satisfaction client pour bâtir une grande entreprise.

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Instructor: Expert Academy

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Do you want to improve customer satisfaction? Are you really making your customers happy? Are you focusing on customer experience management in your business? Are you doing everything you can to give your clients what they want and need?

This course is aimed at helping you to design a customer experience that will truly differentiate you from the competition. Renowned customer service expert Nigel Greenwood will explore the six key things that customers want, no matter what your industry or business model is.

The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business, and if you don't get it right, you're missing out on sales and profits. We know that "the customer is always right", but few businesses take the time to identify exactly what the customer actually wants.

This quickfire course explains:

What customer experience means

The 6 key elements of a great customer experience

Common mistakes businesses make

How to apply each element in business for fast, profitable, sustainable growth.

By the end of the course you will:

Understand what areas of business impact the customer experience

Know the 6 key elements of a great customer experience

Who is Nigel Greenwood?

Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.

Lo que aprenderás

Understand what areas of business impact the customer experience

Know the six key elements of a great customer experience.

Be able to apply your knowledge in a practical way to improve business results

Drive customer satisfaction in your business

Attract new customers by giving them exactly what they want

¿Hay requisitos para realizar el curso?

Nothing - just a willingness to learn!

¿Para quién es este curso?

Entrepreneurs and business owners

Anyone hoping to improve customer experience

Anyone working in a client facing role