Pervacio CallCenter Diagnostics

Outil pour les représentants des centres d'appels formés

Pervacio Call Center Diagnostics is a tool that helps call center technicians, in performing a quick device health check of their customers' devices.

All the user interface and UI flows are a result of close cooperation with the telecom carriers. Instead of using guesswork to troubleshoot the various features on your phone until you chance upon a software or hardware fault, with Pervacio Call Center Diagnostics you can determine quickly, simply and effectively the functioning status of your handset.

Performing Diagnostic Testing:

For each common test category, a trained call center rep performs a series of simple actions. For example, if assessing the camera, the app will ask you to perform a series of tests relating to your camera functionality, or when checking the phone’s speaker, the app will play music and then ask you to confirm whether you heard this.

When conducting a full device health check, the call center rep has the ability to perform over 50 individual device functionality tests. This is great way to ensure end consumers device remains in top working condition.