Tapesi

Améliore l'expérience utilisateur conduisant ainsi à offrir et fournir un service de qualité

In today’s day and age, it is all about delivering the best of service. Retaining a delighted consumer has now become a tough task for the service providers at large. This is thanks to the springing up of the umpteen number of services providers which are in a quest for increasing their footfalls which intern would lead to an increase in revenue. Providing consumers with good products along with poor service would lead to a great opportunity loss for the provider (of the goods & services).

A survey if conducted can help better identify the poor performance of the services being delivered to the end user. This will help in not only analysing the faults but also in taking timely and corrective action. Accurate surveying has of late become necessity for many.

From restaurants to hotels, from retail to healthcare, all are joining the league to be nothing but “The Best” services provider.

“Feedback Management is a unique solution in understanding how the users of your services and products are responding”

Tapesi

An Interactive Feedback Capture and Analysis Solution

Tapesi helps in effective feedback capture and accurate analysis of the feedback received by the user. It comes with a host of special features ideally suited for the user. Every organization comes with a set of versatile requirements which needs to be addressed in a different manner. This solution is the perfect fit which analyses the need which has to be fulfilled and what is the effectiveness of using Tapesi for both the organization as well as the person giving the feedback.

A retail giant would be present across cities at multiple points, a dairy company may have its outlets across several locations, a hotel chain would have several different brands of hotels with a worldwide presence. Tapesi can cater to this requirement by helping in effectively receiving and efficiently managing the feedback received across the several locations

The feedback solution would be complete only if it can help in proper analysis of the feedback received. Tapesi complements the feedback captured with detailed MIS Reporting, a special tool that helps in making accurate decisions based on the feedback received.

Post completion of the feedback by the user, it is automatically submitted to the respective authorities as well as an automatic “Thank You” E-mail or SMS is sent to the user.

The special feature added to Tapesi is highlighting the negative feedback and escalating it to the respective authorities. This “SOS” can help in immediate action to be taken and prevent the organization in having a dissatisfied end-user.