Visual Online Support (VOS)

Communiquer rapidement et en toute sécurité avec notre service technique.

Every minute counts when a machine is down. With Visual Online Support (VOS), TRUMPF has developed an innovative tool which makes our needs assistance even faster. In the framework of a TruServices Service Agreement, VOS enables you to bring our service engineer virtually to your machine. In this way, even complex cases can be solved without on-site service missions. This increases the availability of your machine and creates savings of up to 25% on the costs of on-site service missions for your machine – and all of this with 100% data security.

Features of the Visual Online Support app:

- Recording and exchange of audio, image and video files

- Editing of images with real time transmission

- Chat function for communication purposes

All you require is the corresponding TruServices Service Agreement, a machine with a wireless operation point and an Android tablet or smartphone on which the VOS app has been installed.

You can find detailed information about Visual Online Support here:

- https://www.trumpf.com/en_INT/products/services/services-machines-systems-and-laser/technical-service/visual-online-support/