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Support à distance en temps réel
RT EYE enables you to use the fast and effective customer support of ROBOT-TECHNOLOGY. The optimized support process avoids long downtimes and reduces costs for on-site service visits.
HELP AT THE PUSH OF A BUTTON
With just one click, RT EYE connects you with our experts in a few moments.
INDIVIDUAL AND GROUP CHAT
Individual and group chats with file sharing, especially developed for noisy industrial environment, fast data exchange as well as online and offline spaces.
ONLINE/OFFLINE NOTES
Our customers and our experts can point directly to real objects and write onto them during the video call. In case of poor mobile or Internet connection, simply take a screenshot or photo, label it and send it to the expert as soon as network is available.
Please contact our support team to use RT EYE with your own account: [email protected]
Quoi de neuf dans la dernière version 1.7.0
Last updated on Nov 5, 2019
* Sticky Annotations - Annotations in video calls now stick to the real-world objects.
* Easy Access - Allow your experts to invite new technician users to speed up problem solving.
* Flashlight - Turn on/off your device's flashlight during a video call via the three-dots-menu.
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RT EYE
1.7.0 by RE'FLEKT
Nov 5, 2019